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Mobile Pixels Support

Get help on installing our devices, learn about device technical specifications

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macOS Catalina 10.15 & Mojave 10.14 DisplayLink Driver

 Installation Guide for TRIO Series


macOS Catalina 10.15 requires the user to permit "Screen Recording" in order for DisplayLink devices to work properly. The message is generated by the OS and the screen is not actually being recorded by DisplayLink. Approving it enables the DisplayLink driver to access the pixels it needs to render a mirrored or extended screens, and send the pixels over USB from your computer to the DisplayLink display. It does not send any data or pixels back to DisplayLink.

1. Please download the driver below: 

DisplayLink USB Graphics Software for macOS

Catalina 10.15, Mojave 10.14

Release: 5.2.4 | 26 May 2020


2. Click on the dmg file to begin installation. Once the installation of the driver is completed, follow steps as shown below to modify and authorize driver to be active.

3. Reboot your system and connect your Mobile Pixels device(s). Wait 30 seconds and you should get the following prompt. 

4. Go to System Preferences > Security & Privacy > Privacy

    Click on the Lock to make changes.  

    Authenticate the changes by using your login details.

    Check the box next to DisplayLinkUserAgent.

5. Click on the Lock again to save changes.

6. Click “Quit Now ” and restart the laptop.

7. Wait for your laptop to restart. After it restart, enjoy your monitor(s)