Thank you for shopping at Mobile Pixels. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a refund. Please take a minute to read the information below to determine if the condition is covered under our return and refund policy.
- Orders must be made on mobilepixels.us. If you place the order from another platform, please contact their customer service for further assistance.
- If, at any time, within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund.
- All merchandise must be in original condition with all original components. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund.
- Return shipping charges may apply, and associated shipping fees are non-refundable.
- Returned items must be postmarked or received at the designated shipping facility no later than 7 days after the 30 calendar days of receiving your order.
- Final Sale Items (Final Sale Items are indicated as "Final Sale") cannot be returned for credits or refunds.
- Refunds will be issued back to the original form of payment.
Mobile Pixels Inc reserves the right to refuse any items compromised due to the individual factors mentioned above. Additionally, Mobile Pixels Inc may in some situations charge a cleaning/restocking fee if warranted.
In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Buy More, Save More Sale) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.
US domestic return cost
*Excluding returns from Alaska, Virgin Islands, Puerto Rico and Hawaii
Returns have a $15.00 USD flat shipping fee (except the Geminos series, where its shipping fee is $50.00 USD), if you prefer to use our discounted label. Shipping fee will be deducted from the refund amount. This is a one-time fee per order, not per item. Shipping fees are non-refundable.
Alternatively, you may also choose to ship through your preferred courier at your own expense if you prefer not to have the shipping fee deducted from the refund amount.
International orders return policy
International customers shall be responsible for the shipping cost, as well as any duty and tax that occur when requesting a return service. All fees imposed during or after shipping the return items are the responsibility of the customer (tariffs, taxes, etc.).
Before you return your order, please check with your local customs and borders office to file any request(s) needed or associated with returning your items.
Note: Mobile Pixels Inc is not legally authorized to do so on behalf of our international customers. Please ensure these requests are filed first before sending back your items.
Instructions on how to return
To return products purchased from mobilepixels.us, please contact us within 30 calendar days of receiving your product(s) and complete the following steps:
- Please email us for a return label at Contact@mobilepixels.us if you prefer to receive a discounted return label. Otherwise, if using your preferred courier, please contact us by email for the address for the designated return location for your item(s).
- Then pack the item(s) in the original Mobile Pixels Inc packaging before shipping back within 7 business days of receiving your return label. Note: a return and refund request will not be accepted if this return window is missed.
- Please allow up to 10 business days from when we receive your items at our designated return location for your account to be refunded. We will notify you by email once we have completed this refund process.