return and refund policy
Return and Refund Policy:
We at Mobile Pixels Inc hope you love your new purchase. If not, we will happily accept your return for a refund or an exchange; subject to the conditions below.
- Products can be returned or exchanged within 30 days of the shipment date, excluding Final Sale items. Returned or exchanged items must be dropped off at the designated shipping facility within the 30-Day Return Period.
- Returns are for domestic orders in U.S. lower 48 States only (does not include Alaska, Virgin Islands, Puerto Rico and Hawaii, etc).
- We will not accept returns for items that have been damaged, stained or worn. Items must have original packaging. Mobile Pixels Inc reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, Mobile Pixels Inc might charge a cleaning/restocking fee.
- In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Buy More, Save More Sale) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.
- Returns have a $15.00 USD flat fee if you choose to use our discounted label. You may also choose to ship through your preferred courier at your own expense.
INSTRUCTIONS ON HOW TO RETURN/EXCHANGE
*Typically it takes 3-7 business days for the receiving bank to credit the money to your account.
- Email us for a return label. Contact@mobilepixels.us
- Print out the return shipping label sent to your e-mail
- Pack the returning goods into boxes and stick the return shipping label outside the box.
- Drop the package to your preferred Fedex drop off location.
- Once your return package has arrived at our warehouse, please allow 3-4 business days for us to process your refund/exchange. You will receive separate e-mails when we receive your returned package and when refund processed*.
- Exchange of products are free. If returning products for refund, return label charge of $7.99 USD will be deducted from your refund.
WE DO NOT PROVIDE RETURN/ EXCHANGE SERVICE FOR PRODUCTS WITH FOLLOWING CONDITIONS
- Final Sale Items (Final Sale Clothing are indicated as "Final Sale" and cannot be returned for exchange, credit or refunds.)
- Any damage caused by individual factors, such as:
(a) Products have been used, damaged, or tainted including smell which would affect the ability to resell.
(b) Products without all original components.
INTERNATIONAL ORDERS RETURN POLICY
- International customers shall be responsible for the shipping cost, any duty and tax that occur when requesting return service.
Before you return your order, please check your local customs and borders office and file a request to return your items.
Mobile Pixels Inc is not legally authorized to do so on behalf of our international customers. Please file the request first before sending back your items.
Please ship all returns to the following address:
Company: Mobile Pixels Inc
2 Burlington Woods Dr
Burlington MA 01803
United States of America