Welcome to Mobile Pixels support

Get help on installing our devices, learn about device technical specifications and get answers to frequently asked questions.
Can Mobile Pixels DUEX Pro work with MAC or PC?
Mobile Pixels DUEX Pro can work with all operating systems. This includes Mac OS, Windows, Linux, Chrome and even Android!
What is the screen brightness?
300 nits
What are the technical details of the product?
1) Screen is IPS
2) 1080p resolution
3) 300 nits brightness
4) USB driver is custom built for USB-eDP signal conversion
What is the display coating of the screen?
Anti-Glare/Matte finish.
Which Android version does Mobile Pixels DUEX Pro work with?
Mobile Pixels DUEX Pro will work with Android 5 (Lollipop) and newer
Can Mobile Pixels DUEX Pro brightness be adjusted?
Yes, the brightness is adjustable.
Is it possible to plug in 2 Duo screens to my computer if I have enough ports for it?
You will be able to run multiple Mobile Pixels DUEX Pros, they have individual drivers.
Can I buy more adhesives later?
Yes! you can buy more sets later from our online store at a very cheap price.
Will Mobile Pixels DUEX work with iPhone or other smart phones?
Mobile Pixels DUEX will not work with iPhones, or any other smartphones.
Did I place my order right and pledged the right amount?
We will have you fill out an exit survey to make sure we have your order correct.
What is the thickness of Mobile Pixels DUEX?
Mobile Pixels Duo is 0.48” thick, so when you attach it to the back of the laptop, it will stick our 0.48”.
Can two Mobile Pixels DUEX’s be mounted at once to use it as a triple screen?
Yes it can be. But Mobile Pixels DUEX was not intended to work this way. You can check the mounting here: https://drive.google.com/drive/folders/1sGNQAbdb1wkO9FaNzHmnulLUbillfLrJ
What is the brightness of the screen?
Most 12.5" screens are around 300 to 400 nits. There are brighter ones available, but it becomes a trade off with power consumption.
Mobile Pixels DUEX screen matte??
We are currently working to see if we can add a matte/anti-glare version as a stretch goal.
Is the Mobile Pixels DUEX Pro screen IPS?
Is there a Mobile Pixels DUEX 17’’ version?
We have not thought about developing 17" yet. Currently they are not a part of the plan.
What is the PPI for the Mobile Pixels DUEX Pro screen?
The display is FHD, it is not a retina display which has much higher resolution. it's about 176 PPI. However, at 12.5", we don't really think it makes a big difference.
Is there a short how-to video of the setup (hardware) with a laptop so that everyone can get a better insight into the setup?
We will have a full step by step instructions manual with the product which will be very helpful in the setup. I will also try to get a how-to-video for you!
How sturdy/rigid is the Mobile Pixels DUEX Pro screen when propped to the side? Mainly due to the stress that will happen on the in-flexion point at the top when folded; to avoid any cracks or having it break completely due to long and multiple uses?
We ran FEA on the hinge design, and have built in a 30% margin. We don't think the hinge will crack during repeated use. Also, the rotational portion of the torque hinge is life tested to last 30,000+ cycles.
Should I install something to start using Mobile Pixels DUEX Pro?
Yes, you will have to install a driver. For Windows users, the driver will be automatically installed when you plug Mobile Pixels DUEX in for the first time. For Mac users, you will have to download the driver, we will ship DUEX Pro with very specific instructions.
What’s the color gamut like compared to standard Mac models?
The current panel displays 262k colors at 1080P resolution.
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